IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Complete Air and Heat Solution (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
• You can cancel SMS notifications at any time by replying “STOP”
• All opt-out requests are processed within 24 hours
• Standard message and data rates may apply. Reply “HELP” for assistance.

SMS Data Protection: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information only with service providers contractually obligated to maintain confidentiality, for legal compliance, or in case of business transfers. All categories exclude text messaging originator opt-in data and consent.

5. Data Security

We implement encryption, secure access controls, regular security assessments, employee training, breach notification protocols, and secure backup systems. Despite these measures, no method of transmission over the Internet is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to analyze site traffic, remember your preferences, improve functionality, and measure effectiveness. You may control cookies through your browser settings.

7. Your Rights & Choices

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking “unsubscribe”
• Opt-out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This privacy policy applies only to information collected by Complete Air and Heat Solution.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

Complete Air and Heat Solution
Phone: (407) 233-8000
Email: COMPLETECOOLAIR@GMAIL.COM
Website: https://airandheatsolutions.com/
Address: 3551 Foxcroft Circle, Oviedo FL 32765

By using our website and services, you consent to this Privacy Policy.